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Author: EM Tech

EM Tech is a tech enthusiast and developer who writes simple, practical guides on software, AI, and the latest tech trends — helping readers stay ahead in the digital world.

The Forrester Wave™: Customer Service Solutions, Q1 2024

As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the...

Gartner Report: How to Manage a Smarter GenAI Integration 

Gartner’s recent market analysis reveals that the consequences of GenAI aren’t all positive, and oversight is needed.  Access the report to learn how you can...

How to Save IT Operating Costs With End-User Experience Management (EUEM)

In today’s budget-constrained economy, organizations are constantly seeking ways to optimize their operations without compromising the digital employee experience (DEX). While some may perceive...

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