The results are in—making your customers happy has a measurable positive effect on your business. Satisfied customers are the bedrock of any successful business, but it’s often been elusive to measure the extent of this connection, or exactly what CX actions link to business success. Wonder no longer.
By analyzing billions of interactions, NICE unveils that customer happiness directly correlates with stock price, and that agent behaviors drive positive customer sentiment. Ready to define the next phase of your CX strategy? CXone Mpower drives these results with CX AI at the core of a complete, unified, intelligent platform that businesses trust to realize extraordinary customer experiences.
See top insights from the largest CX dataset:
- Customer sentiment drives overall brand value
- How your top-performing and low-performing agents impact interactions
- Why agent soft skills are crucial to improve customer sentiment
Build your winning strategy today!
