Generative AI (GenAI) is a transformative force in the telco industry, and CSPs should take full advantage of it on their journey towards Autonomous Operations. It not only speeds up knowledge discovery and content generation but can also be applied to a wide range of tasks, such as service assurance, network slice design, and security operations.
However, to fully leverage GenAI and achieve the goal of Level 4 and Level 5 autonomous operations (please see diagram 1), communications service providers (CSPs) will need a solid foundation of curated telco data and traditional, predictive AI capabilities.
